Getting all my medical records together has been on my To Do list for a long time. At the beginning of last year I started asking some of my doctors for copies of my records. I asked at each of my doctors for a copy of my records. In only one case were they able to give it to me right then. In a couple of cases I was referred to the larger hospital (that most of our local doctors are a part of) and told to go to them for my records. Calls didn’t help. It was like trying to herd cats. I found it a tedious and difficult process and it wasn’t long before I kind of gave up.
So, to say I was happy with the people at PatientBank contacted me to try their service would be an understatement. PatientBank has provided me free access to their service to try in exchange for this honest review which is brought to you by Chronic Illness Bloggers.
PatientBank is an online service that was started by a doctor to help you get access to your medical records.
At PatientBank we’re building technology that makes healthcare better by giving people ownership over their medical data.”
What I found with PatientBank is the easiest means possible for getting your medical records.
I literally just had to enter my doctors names (or the clinic name if I couldn’t remember the doctor) and they submitted the request for me. In most cases, the records were received within just a couple of weeks. Even when they weren’t received quickly, I received regular updates from PatientBank on each one of my requests.
The process is super easy, so easy I can show you.
Here’s Step 1
Step 2: You simply enter your doctor’s name (or the clinic name) and the state:
Step 3: Indicate whether you want your entire record (why not?) or just records from a specific date. You can also specify if you want sensitive info left out of your record (this would be details of substance abuse, pregnancy tests, mental health, etc).
Step 5: Sign the form giving permission for PatientBank to request your records.
Once you submit your order it will take a couple of weeks for it to go to the doctor and get processed. Of course, the actual amount of time it takes to get your records depends primarily on your doctors. I submitted requests for about a dozen different doctors that I’ve seen in the last 10 years (I kept remembering others that I’d seen for various things). The doctors that I currently see were typically quicker at getting the records back.
I did actually get a call from my eye doctor asking if this was a real request since she’d not heard of the company. I appreciated that she wanted to double check it and make sure it wasn’t a fake request before she sent it out. I forwarded her concerns and comments to PatientBank as she suggested that the appearance of the request left her and her staff concerned enough to call me first. That said, she was the only one out of about a dozen doctors that expressed any concern to me.
Another plus in the column for PatientBank is that every bit of feedback I provided to them regarding my experience was met with happy acceptance. They wanted to hear what their clients were experiencing and what we think about the process, how they can improve, etc.
Once your records come in they are stored on their secure servers. You can download PDF copies and store them wherever you need to, print them, or whatever. They are yours!
The standard rate for these requests is $30 per request but they are working on a subscription model that will let you pay monthly for as many requests as you want to make.
I found PatientBank extremely easy to use and I would definitely recommend them as an easy answer to getting your medical records. I’ll continue to use them to keep copies of my medical records up to date.
Now, I just need to find time to sift through this mount of data that I’ve been able to download. There are a few questions I have regarding what is (or may be) in those files.